- PEOPLE’S SERVICE POINT (PSP) is one of the crucial enablers of the Digital India Programme. They are the access points for delivery of various e-governance and business services to citizens in rural and remote areas of the country. It is a pan-India network catering to regional, geographic, linguistic and cultural diversity of the country, thus enabling the Government’s mandate of a socially, financially and digitally inclusive society. PSPs offer assisted access of e-services to citizens with a focus on enhancing governance, delivering essential government and public utility services, social welfare schemes, financial services, education and skill development courses, health and agriculture services and digital literacy, apart from a host of B2B services.
VISION OF PSP
- To develop PSPs as a dependable, reliable and ubiquitous IT-enabled network of citizen service points connecting local population with government departments, business establishments, banks, insurance companies and educational institutions, with an impact on primary, secondary and tertiary sectors of the country’s economy.
- The primary objective of the PSP is to provide Government-to-Citizen (G2C) e-Services within the reach of the citizen, by creating the physical service delivery information and communication technology infrastructure. It helps in making a transparent service delivery mechanism and reducing citizens' effort in visiting government offices.